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Am I eligible for more than one component of the package?

Insulating Australian Households Program – If you are a home owner-occupier, you may apply for the free ceiling insulation and you may also be eligible for the Low Emission Plan for Renters rebate. Low Emission Plan for Renters – Landlords are eligible for a rebate under the Low Emission Plan for Renters and may also be eligible for either the free ceiling insulation for your own home or the rebate for solar hot water, depending on your needs. Solar Hot Water Rebate – If you are a home owner, you may apply for a rebate for either your own home or tenanted rental property as well as the Low Emission Plan for Renters rebate.

What about the solar panel rebate?

The current rebate for solar panels offered under the Solar Homes and Communities Program (which will transition in mid 2009 to the new Solar Credits program announced by the Government in December 2008) is not affected by the new insulation or hot water programs. Please see the Solar Homes and Communities website for further information at www.environment.gov.au/settlements/renewable/pv

Insulation

Who is eligible?

You are eligible for free ceiling insulation if you:

are a home owner-occupier - that is, you live in your own home
don't already have ceiling insulation
are installing insulation in an existing home on or after 3 February 2009 (excludes new homes or extensions to existing homes)
are an Australian citizen or permanent resident aged 18 years or over.

How will the program work?

After 1 July all you will need to do is ring 1800 808 571 and make a booking. The call centre will take your details and confirm your eligibility and arrange for a properly-trained installer to visit your house, assess your insulation needs, and install it for you. As an interim arrangement, owner-occupiers who do not currently have ceiling insulation and who self-organise its installation between the date of the announcement of this package on 3 February 2009 and 30 June 2009, will be able to seek reimbursements of their costs up to a maximum amount of $1,600. Keep your receipts and apply for reimbursement once systems are operational. PLEASE NOTE : To qualify for the assistance, the insulation must be installed by an installer who owns or is employed by a registered business operating in the installation of thermal insulation.

When does it start?

While the program commences on 1 July 2009, households that install ceiling insulation from the announcement on 3 February 2009, will be able to seek reimbursement up to a maximum amount of $1,600. So, if you have insulation installed between 3 February 2009 and 30 June 2009, keep your receipts. Please register online so that we can notify you of program details as soon as they become available. Guidelines will be available on this website, or by calling our Hotline on 1800 808 571 by the 26 February 2009. PLEASE NOTE : To qualify for the assistance, the insulation must be installed by an installer who owns or is employed by a registered business operating in the installation of thermal insulation.

Can I seek reimbursement for new ceiling insulation installed prior to 3 February 2009?

No. Unfortunately households that installed insulation prior to 3 February 2009 are not entitled to seek reimbursement under the Insulating Australian Households Program, but they may still be eligible for the increased Solar Hot Water Rebate.

Can I install the insulation myself?

No. To qualify for the assistance, the insulation must be installed by an installer who owns or is employed by a registered business operating in the installation of thermal insulation.

Is there a list of available insulation installers?

No. Insulation installation businesses wishing to register their interest in industry consultations relating to the Insulating Australian Households Program can call 1800 808 571 and leave their contact name, business name, business address and phone number. This list will be used to assist program implementation and will not be publicly available. PLEASE NOTE : To qualify for the assistance, the insulation must be installed by an installer who owns or is employed by a registered business operating in the installation of thermal insulation.

If I install ceiling insulation in my home before 1 July 2009 and claim a reimbursement, can I then apply for a Solar Hot Water rebate after 1 July 2009?

No. You can only apply for either free ceiling insulation or a Solar Hot Water rebate after 3 February 2009.

What type of insulation can I get?

You can choose from a wide variety of ceiling insulation as long as it meets the relevant insulation standards for your locality. For further information about standards, please visit your state or territory government website. (Information will also be available in the Program Guidelines, available from 26 February 2009 on www.environment.gov.au/energyefficiency ) For an average sized house, you can expect insulation to cost around $1,200.

What about insulation for floors and walls?

This program only covers the cost of ceiling insulation. If you can afford it, insulating floors and walls is an excellent way to boost your home's energy efficiency and it's something you may consider investigating under other Australian or state government programs. For example, under the Australian Government's Green Loans Program you may be able to access a low interest loan to install solar, water saving, and energy efficient products.

Are rebates available for new homes or those which are rebuilt?

No. In order to maximise the environmental outcomes of the program, new houses are not eligible under this program for installation of ceiling insulation because most states and territories implemented either through the BCA or independently, regulations which established minimal thermal requirements for residential buildings. Houses that are rebuilt are classed as new houses and therefore are not eligible for assistance.

How long will it take to have the insulation installed?

The Government will work closely with industry partners to minimise delays. The aim is for every eligible household to have ceiling insulation within 2 years.

Can I access these programs for more than one property?

The insulation is for owner-occupiers, so you can claim for your primary residence but not, for example, for your holiday house or investment properties.

How will the program be monitored so that we are not overcharged or insulation prices don't increase?

The program includes a rigorous audit and compliance component. Please note that a number of installations will be audited. To receive the insulation you will need to agree to permit auditors to access your premises as required. Further information will be available in the Guidelines (available on 26 February 2009).

I already have old insulation in my ceiling, can I access the program to replace this?

No, the assistance is only available for those homes without ceiling insulation.

How do you address concerns that insulation will be laid on top of contaminated or old insulation?

The assistance is only available for those homes without existing ceiling insulation.